Today’s arrivals
How grounding works (RAG)
Grounding means the AI may only answer from the hotel’s own records, never from what it has picked up elsewhere. The technique is called retrieval-augmented generation, or RAG, and every answer on this page works this way.
The system searches the guest file for the records that match the question.
Only those records reach the AI, filtered by the staff member’s role.
The AI writes its reply from that material alone.
Each line shows its source. If nothing matches, it says not on file.
A guess about an allergy or a preference is a safety and trust problem. Grounding keeps every answer checkable, keeps guest data under the hotel’s control, and lets role-based access decide what the AI can retrieve at all. In this concept demo the answers are scripted to show the behaviour, and a live build enforces the same rules through retrieval.